So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . Not applicable. on 06-09-2023 19:13. The Virgin Media Hub 3 is a wireless router that is used in many homes and businesses for internet access. Make sure the WPS Push button setting is enabled, as shown here. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Virgin Media Hub 5 Light Status Overview. 168. Some users on the Forums are reporting days to complete for whatever reason. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi @ol6556 . Account - Mobile. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Thanks for that. I don't really care that the light is orange, what I do care about is VERY poor WiFi. Hi @Kamila81. How to reboot my modem. All Rights Reserved 1 ACCEPTED SOLUTION. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Joining in. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. The Virgin Media Hub is offered as part of its Gig1 broadband package. The hub flashing red light. If you move the Pod too far away it will loose connection. Here’s what each one means. Checking the Indicator Lights. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. My router has a permanent red light, i have gone through all the steps to clear it but its still there. Once you reach the WPS settings, you’ll need to disable both WPS options and press save. If the power light is off, the router is receiving no power. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. Welcome to Sim UK. I’m going to do a hub factory reset sometime today to see if that resolves the issue. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. Keep the community. Stable Red – Cable. I didn't need an engineer to come as I had the. Post up a photo of the booster and lights. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. This means that the Hub is probably switched off, or the wall plug is, or both. Flashing green arrows. on 05-04-2023 07:59. Knowing what the lights mean can help you diagnose any issues you may be having. Options. I have contacted customer support who assured me that 'everything looked fine from their end' but everything is NOT fine. Try a pinhole reset using the hole on the back of the hub (which. The code C233 can also be used to identify specific promotions or discounts that may be available to customers. Options. Modem mode = Magenta, which can appear red. Virgin MediaThanks for this. My Hub 3 remains with a solid red light even after rebooting, moving the location, leaving it off to. It means there is an issue with your connections even though the Virgin Hub 4 is on. As this means that we now need to leave the hub switched on permanently, today I rearranged and tidies the cabling for our IT equipment. Options. you need an engineer to sort it from virgin. Tech Chatter. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. On a Hub3/4/5, you could first try separating the SSID's of the 2. my wifi went down suddenly last night and hasn’t come back since. Options. Hub3 flashing green lights. I have checked all connectors, unplugged, reset the router and the light is still red. It’s not service affecting. Virgin Media, your CMTS provider, must reset your connection if it is not working. Check it's plugged in. Please can you try this for me: • Turn the power switch off on the back of the Hub. Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. Options. I *think* it meant downloading updates, but it's annoying there is no 'handbook' to tell us what these lights mean. Options. Virgin Media Super Hub 2. One of the most common. Virgin Media has gone down on Tuesday morning - leaving web users furious. and tells you of more local issues down to street cab/ postcode level. Between 18:00 and 21:00 on an evening the internet regularly but intermittently varies from 132mbs to as little as 4mbs and we’re often unable to perform a. Options. . . Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Next. The code C233 is a specific code used by Virgin Telco. Virgin Media Router Lights Explained Virgin Media routers are equipped with a range of lights that indicate their status and the status of the network connection. Good morning, My virgin WiFi Hub 3. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. Hub 3 - Red Light - Very Hot. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. ) and is out in the open, not near heat or anything. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Ive unplugged the hub but its still happening. A solid amber light shows. on 20-02-2023 09:26. The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. If the light is red, it means there is an issue with your internet connection. D01 C9W8Blue Flashing Light On Wifi Pod. It alternates between a solid wifi and lower green light symbol with flashing green arrows and another state where the wifi symbol is solid, the lower bar is. I also now have a permanently on red light. Dave. Options. I've touched the hub and it seems a. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). • Turn the power switch off on the back of the Hub. Tuning in In response to Carley_S. If the arrows are flashing, it’s important to contact Virgin Media for assistance. The Virgin Media Hub is offered as part of its Gig1 broadband package. on 24-07-2022 14:45. On our wavelength. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. You can find information regarding Volt bundles here you can also call us on 150/ 0345 454 1111 and we'll be happy to go through details with you. MY virgin 360 TV box stopped working had a red light on it then orange and wouldn't go beyond welcome page tried all suggestions and none worked THEN I changed the batteries in the remote control and it worked straight away thought I'd post this to see if it helped anyone out who has the. However, then my wifi stopped working. 4. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 2. shirleykitcher1. It isn’t acceptable to have a malfunction of the multi-colour LEDs because the red light is an indicator of overheating. I have a Hub 3. Hi, sorry my first post…. . on 05-11-2022 18:26. You'll see from the block diagram below (when the image is approved) that there is no environmental circuitry. on 16-02-2023 20:29. before with wired i was getting about 20-24 ping. In your Stream kit you’ll find everything you need to get the Stream box up and running. Any attempt to reset or hard reset it have failed and. on 19-09-2023 03:59. Anonymous. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. It’s like a. 1, sign on and put it into modem mode. All wifi devices will need reconnecting to the best SSID at each location. Options. These lights are: Power: This light will be solid white when the router is powered on. I have a solid red light on my hub, it's hot and I can smell a burning plastic smell. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Orange LED is ok. Joining in. If there is no light coming from your device, these are the steps you will need to follow. Red Light. On our wavelength. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel the. They change to white when the connection is. Will the pod still work or does it have to be 1 single network. The lights will blink when the wireless access point is operating normally. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayHub 3 green flashing light. The lights are: Power: Indicates the power is on and the router is working. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayAccording to this Link a box with the light flashing in any colour is faulty. I have: - turned it on and off at the wall - checked all cables, switches etc for loose connections - pressed reset button for 15 seconds. Why is my Virgin Media light orange? There is a light on the Hub 3. • Switch the hub back on at the power. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. Options. Red light on hub 3. I have a green flashing light on my hub I have checked all connections and switched on and off any other tips out there - the webpage says a green light is a data download ? Could be updating but often indicates a loss on network connectivity. Hub 3 solid red light. 5x red flashing light. It started with dropping completely and then a flashing red light. The light on my Virgin media hub is a solid red light. Base LED This should flash when the Hub powers up, then stays lit during normal use. Go to solution. I have already done a power down of the router and a 60 second reset as advised on previous forums,. No Virgin Hub 3 Lights on at all. Green Light. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Options. on 06-12-2022 20:53. on 05-07-2023 11:06. My box’s starting button has been constantly flashing white and red. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. 1. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Router now has a permanent orange light on front. If the power button is red, it has a power issue, call Sky for help. Start by checking the power light. Stable White – Connected. The Virgin Tivo box has several lights located on the front of the box. Try a 30 second pinhole reset of the hub with no ethernet connection. If the lights indicate a problem, try the next. SpeedHi My internet connection went off last night. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. Hi I have a constant red light on my router 3. It has done for over a couple of hours now. We would like to show you a description here but the site won’t allow us. A white light will appear next to that logo to indicate that the box is in use and a red light will appear adjacent to that when the box is on standby. Have you tried the below? • Turn the power switch off on the back of the Hub. Go to solution. So you won't have to worry about running out of space to store all your favourite TV. Sounds like the cable is disconnected either in the Omnibox outside, or at the street cabinet. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. It should then pulse slowly as it connects to your Hub. 1701-e's. You could try a factory reset if you haven't already tried that, go to Settings > System > Factory Reset. My virgin broadband router internet light is flashing red and green what does the red blinking light mean on cricket usb modem? Blue and red light on virgin box mean Wi-fi smart tv finds the virgin mifi in the network scan, asks for wpa-psk password. Red light bar. 19-05-2021 10:33 - edited 19-05-2021 10:35. Virgin Media Super Hub 4 Lights. on 16-02-2023 20:29. I checked my router and it has a flashing blue light. on 09-08-2022 09:04. 0 red light constantly on. If the TV box feels hot, let it cool down completely, and remove anything that’s placed on top of the. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. What the lights on the modem mean. Not applicable. Some. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. A power adaptor to plug into the Stream box and a power socket at the wall. Launched almost a year ago now, the redesigned Hub 3. I do not work for VM. White power light is on and Internet lights are flashing. Please help guys I'm losing my mind here. Thanks. No Virgin Hub 3 Lights on at all. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. 0 has got a constant orange light and our internet is working intermittently. Installing a Replacement router. Blinking blue wan light on virgin hub. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. Did you mean: Virgin Media Community. Now that you understand the reasons and what different lights mean, we should try the fixes below to resolve the issue. on 11-06-2023 18:32. red light on hub. Persistent green lights. 1, sign on and put it into modem mode. I have had a solid red light on my hub for over a week. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Hub 4 lights keep coming on and off. on 19-05-2023 21:46. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. The CPU (Intel Puma 6) controls the LEDs (not shown on the diagram) and thus the red LED. 0 (black) Close. In the Wi-Fi settings, you will be able to see both 2. As a customer of this service, you may be entitled to a credit refund. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection Methods for your Virgin Media Hub 5 Virgin Media Support What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub 2. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. If the lights indicate a problem, try the next. Flashing Red – Updating firmware. My Virgin Media App. Light is steady when a phone call is in progress. Full Playlist Here: think this just about says it all. Hi all, can anyone please let me know all what is included in this bundle, and how much would you expect to pay approx. Contact us. I've been using the Blue Light Card Discount now for a couple of years. Thank you so much for your post and welcome to the community forums, it's great to have you here. As you connect the power supply to the wall and the Virgin Media. If it's ambient, sounds like the hub may have died. Hub 3 Base LED keep flashing Green light on initial install. I checked my router and it has a flashing blue light. The do's and don'ts. Why is there no light on my virgin box? There are a number of reasons why you might see no light when you turn on your Virgin Media routers. The first person I spoke with had never heard of the Blue Light Card, was put on hold and then cut off. It would appear to be morse code for A T E, but I could just be looking into it too much. Check that all the cables connect firmly into the TV box and your TV. 4Ghz and 5Ghz Wireless networks. 2) Turn off the hub and disconnect any Ethernet cables. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virgin Lights up when your Hub’s turned on, then fl ashes and changes colour during set up. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday According to this Link a box with the light flashing in any colour is faulty. . I have checked all connections and rebooted several times but still the same. What the lights on the modem mean. Despite service status saying there where no issues in the area, a couple of neighbours had simil. Switched On Families. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 0. In normal mode, my tv, which is hard wired to the router via Ethernet works fine but occasionally but anything connected wirelessly i. But fear not, as Virgin Media WiFi Troubleshooting does not have to be difficult. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it. speeds explained. Done this for 10 seconds, and have then pressed the tv button, with the 0 button but it doesn't work, and the remote just flashes white in the corner. All Lights Are Off; Internet LEDs Are Blinking And Clear Power LED Is On ; White Power LED Is On And Internet Light Is Off ; Clear Power Led Is On and Ready Light Is off ; Virgin Media Hub 3 . Installing a Replacement router. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. on 30-09-2020 17:56. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. also pin reset. As the setup guide advises a white light display to show the connection is correct I wanted to check if this is an initial setup disfunction or whether it ind. Doesn't matter where I plug it, near or far from the router. When looking for ways to fix an issue, rebooting the device is always the first solution. For £76 a month this shouldn’t be happening. Tudor. Options. - checked all cables, switches etc for loose connections. Good morning, My Hub 3 is showing a solid red light, is VERY warm to the touch, the TV glitches occasionally and the Wi-Fi is lost randomly on differing devices. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. It isn’t. Mumfordd04. Any advice guys. Please - 5425686. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. 0 has got a constant orange light and our internet is working intermittently. All wifi devices will now need reconnecting to the best SSID at each location. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Now, navigate to the Advanced Settings, then click on Wireless. Options. If you’re using a splitter, make sure that’s firmly connected, too. Didn’t even know the reset button was there. Lights on hub. Find your router’s power button and press it to do this. I have tried switching it off for a few hours to let it cool down, that made no difference. The table below shows the meaning of the lights: Green. Go to the Network & Internet settings of your device. Finally, navigate to the admin settings and reboot your Virgin Media box. If it really is Red. Red light on a Virgin Media Hub 4 The red light indicates that there’s no connection to Virgin’s network. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. If it’s not a technical issue you need help with then we’re here to support you on. When the connection light is flashing red and the power lightThe Virgin Media Hubs have a light on the front of them that indicate particular faults. After that it starts the process over again and reverts back to the green. 2 Comments The Virgin Media Hub 3 is one of the older routers in the fleet now, but there are still millions of them in people’s homes. A guide to the lights, reading from top to bottom, can be found below. Options. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. • Switch the hub back on at the power. It used to intermittently change between white and orange but now it stays orange all the time. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. The 'loss of connectivity' light is different and I have seen it before. Read resolutions for removing the orange light from my hub3 box. Account - Cable. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Hazzle16. In order to have this rectified, we'd need to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the Hub is working okay, just leave it. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Virgin Media says customers should plug the Pod in somewhere between the router and the blackspot in your home. But for the past few weeks the hub power light is showing solid red. This is worrying as atm we’re working from home. This worked! Thank you. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Looks like it may need changing. 4 Ghz and 5ghz Virgin networks. Tech Chatter For all digital device, tablet, computer and tech talk. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. On the hub 4 and hub 5 a continuous flashing red light means that there is an issue with the. Do a simple reboot switch off at the mains for 15 sec and. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. • Turn the power switch off on the back of the Hub. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Power is on. Step 1: Look at the back of your modem. Joining in. Check if the router is connected to the CMTS by looking at the green arrow in the upper right corner. Stay safe online. I have tried the pinhole reset. It was a black screen with the info that the channels were updating etc. I have tried to get all 4 set up and can't make them work. Two LEDs on each RJ45 LAN socket (left = amber. Superhub 3. 02-02-2023 02:25 - edited 02-02-2023 02:25. I have a Hub 4 but I have 2 separate networks for 2. However, from time to time, some of these services may encounter technical issues. The information below shows current status of this Hub 5. The do's and don'ts.